Building a support AI agent with OpenAI Agents SDK
An OpenAI AI support agent is a system with a triage layer, specialist agents, source-grounded retrieval, tool integrations, guardrails, and a human handoff path. Built correctly on the OpenAI Agents SDK and Responses API, it can reliably handle Tier-1 support volume while cleanly escalating edge cases to your team. This article walks through eight implementation steps: […]