20 May, 2026

Building a support AI agent with OpenAI Agents SDK

An OpenAI AI support agent is a system with a triage layer, specialist agents, source-grounded retrieval, tool integrations, guardrails, and a human handoff path. Built correctly on the OpenAI Agents SDK and Responses API, it can reliably handle Tier-1 support volume while cleanly escalating edge cases to your team. This article walks through eight implementation steps: […]

23 mins read

Architecture: Asgardeo Android Core Auth Direct SDK for native app authentication | by Achintha Isuru

Asgardeo Android Core Auth Direct SDK Development Journey — Episode 3 Photo by Lance Anderson on Unsplash Hello everyone, I’m back to continue our development journey of the new Asgardeo Android Core Auth Direct SDK. To recap, in Episode 1 we performed our concurrent analysis of similar SDKs. In the next episode, we discussed learnings […]

6 mins read